Legal

Shop & Refund Policy

Effective Date: April 13, 2026

1. Products

All items in the KPSAUSA shop (t-shirts, hoodies, tote bags, mugs, hats, stickers, etc.) are produced on demand through Printful. Items are manufactured after an order is placed — we do not maintain pre-stocked inventory. Colors shown on screen may vary slightly from the physical product.

2. Order Processing

Orders are automatically forwarded to Printful for production after payment is confirmed. Production typically takes 2–5 business days. An order confirmation email is sent upon successful payment. Members can view order history in their account; guest orders are tracked via email.

Orders cannot be cancelled or modified once production has begun. If you need to make a change immediately after placing an order, contact us as soon as possible at info@kpsausa.org.

3. Shipping

We currently ship within the United States only. Shipping method and estimated delivery windows are selectable at checkout. Tracking information is emailed once your order ships. Shipping time is in addition to production time.

  • Standard shipping: Approx. 5–8 business days after dispatch
  • Express shipping: Approx. 3–4 business days after dispatch

Timelines may vary based on Printful production load and carrier conditions.

4. Returns & Refunds

Because every item is custom-made to order, we do not accept returns or issue refunds for reasons such as a change of mind or incorrect size selection. Refunds or replacements are provided only for:

  • Defective or manufacturing-flawed products
  • Incorrect items shipped (wrong product or variant received)
  • Items damaged in transit

To request a refund or replacement, email info@kpsausa.org within 30 days of receiving your order with photos clearly showing the issue. Approved refunds are processed to the original payment method.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email info@kpsausa.org within 7 days of delivery with photos clearly showing the damage or error. We will arrange a free replacement or issue a full refund at no additional cost.

6. Contact Us

For shop or order inquiries, please reach us at:

Korea Para Sports Association USA
Email: info@kpsausa.org